FAQ

Frequently Asked Questions

How long does shipping take?

Most orders are delivered within 7-15 business days. Delivery times may vary depending on your location, customs processing, and carrier delays.

How long does it take to process my order?

Orders are typically processed within 1-3 business days after payment is confirmed.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After this period, your order may already be in processing and cancellation may not be possible.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you quickly.

Do you accept returns?

Yes. We accept returns within 30 days of delivery for eligible items that are unused and in their original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

What payment methods do you accept?

We accept major credit and debit cards as well as other payment methods displayed during checkout.

Are your pet toys safe?

We carefully select products designed for pets. However, no pet toy is indestructible. We recommend supervising your pet during play and replacing toys that show signs of excessive wear.

Do you ship internationally?

Yes. We currently ship to many countries worldwide. Shipping availability and delivery times may vary by destination.

What should I do if my package is delayed?

Shipping delays can occasionally occur due to customs inspections, weather conditions, holidays, or carrier issues. If your package has not arrived within the expected timeframe, please contact our support team.