Return and refund policy

RETURN & REFUND POLICY

At NoblePaws Shop, customer satisfaction is our priority.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items

- Gift cards
- Clearance items
- Personalized products
- Used pet toys or products that have been chewed, damaged, or altered after delivery

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

my.support@noblepawsshop.online

Please include your order number and photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or shipped incorrectly.

Contact Us

NoblePaws Shop
Website: https://noblepawsshop.online/
Email: my.support@noblepawsshop.online
Phone: +61 489 984 494